Frequently Asked Questions
How long will my order take?
Once you place an order, you should receive a confirmation email which states your estimated delivery time. Delivery usually takes place same day or within 1 business day within FCT, Abuja and take 4-6 business days to other states in Nigeria and 5-10 business days internationally.
Do you ship internationally?
Yes, we do. Shipping costs vary by country and will be calculated at checkout. Please note, customs fees (if applicable) are the responsibility of the recipient. International deliveries typically arrive within 7–10 business days.
Where can I pick up my order?
We are located at Natsu Mall, 9 Kampala Street, Wuse 2, Abuja where you can shop in person or pickup purchased items. If you would like to pick up your order, select pick up as the delivery option during checkout.
Need help choosing products?
We’re here for you! Reach out to us on WhatsApp +2348033113896 or Instagram @choandzenbeauty and tell us about your skin concerns. Our team will recommend a suitable routine for your needs. You can also stop by our store at Natsu Mall, 9 Kampala Street, Wuse 2 for in-person advice.
How can I contact you?
You can email us at support@choandzen.com, reach us via WhatsApp/call at +234 905 935 0901 or send a DM on Instagram @choandzenbeauty. We’ll respond as quickly as we can.
What are your opening hours?
We’re open daily:
- Monday – Saturday: 9:00 AM – 7:00 PM
- Sunday: 1:00 PM – 5:00 PM
We’re also open on public holidays.
Can I update or cancel my order?
Yes, if your order hasn’t shipped yet. Please contact us as quickly as possible, as we’re unable to make changes or cancellations once it’s on its way.
Can I request for a refund?
Refunds & Exchange cannot be processed on item(s)that have been received or used due to the nature of beauty products.
We do not offer refunds, returns, or exchanges except in cases of damaged items (at the point of delivery) or lost parcels. We strongly recommend inspecting your package upon delivery to confirm that all items are intact and correct.
If your order arrives damaged, please contact us within 24 hours by phone or email.
If your parcel is lost in transit, we will notify you as soon as we are aware. If it cannot be located within 5 working days from the date of notification, we will issue a refund.
Do you offer discounts?
Yes! We often run brand-sponsored promotions shared on our social media pages or on our landing page. Subscribe to our email list or follow us on social media to stay updated and save.